Policies
Cancellation Policy
Last updated: June 2026
Please read before placing your order
Once your order is confirmed and payment is received, we cannot cancel it at your request.
Our team begins packing and processing every order immediately after payment confirmation so that same-day dispatch is possible. Please review your order carefully — including size, quantity, delivery address and contact details — before confirming payment.
However, damaged or defective items are always covered under our Refund & Return Policy. If your parcel arrives damaged, please raise a claim within 24 hours of delivery with an uncut unboxing video.
1. Damaged or defective items
If your order arrives damaged or defective, please follow the process set out in our Refund & Return Policy. Note that an uncut unboxing video is mandatory for any damage claim.
2. Cancellations initiated by us
In rare cases, we may need to cancel an order — for example, if an item goes out of stock or the delivery address is unserviceable. In such cases, we will notify you and refund any amount paid in full to your original payment method.
3. International orders
Cancellations, returns and refunds for international shipments are covered separately in our Refund & Return Policy.
4. Need help?
For any question about a specific order, please WhatsApp us on +91-86085-28747 or DM us on Instagram at @jaanu.collections. Our full grievance officer details are on the Contact page.